“Are you sure?” He hadn’t slept well last night. “Of course, I’m sure. You know the secret and they want you dead. Don’t you see? It’s a plot to kill you. You must get them first.” "My knowing the hidden secret of Peterbus has been such a burden. No one believes me.” “Wrong. They all believe you, which is why they want you dead. The secret gives you power over them. Get them first. It’s kill or be killed.” With that Henry lurched forward onto the back of the nurse and began assaulting her. The voices were right. The nurse was in on the plot to kill him. He had to strike first.
This episode of assault was precipitated in a patient with paranoid schizophrenia where voices in his head (auditory hallucinations) were telling him to harm others. Research
(1, 2) has demonstrated patient assaults on staff on both psychiatric and medical wards to be a worldwide occupation health hazard. Health-care providers are not the only victims of this form of workplace violence. Police, emergency medical services, paramedics, teachers, and others are victims of assault by suspects, patients, students, customers, domestic batterers, and disgruntled employees. This victimization is true for both genders, all races, all creeds, and all socioeconomic classes. Level of education and length of experience do not preclude being victimized. This violence results in the obvious costs of possible death, disability, medical expense, sick leave utilization, industrial accident claims, legal costs, lost productivity, and poor morale. It also results in the not so obvious cost of psychological distress, including the severe stress of psychological trauma.
There are many helpful strategies to reduce the risk of this violence
(3). Skills used (singly or in combination) in self-defense, scene surveillance, awareness of the early warning signs of loss of control, nonverbal communication skills, verbal communication and de-escalation strategies, use of restraints, and alternatives to restraint can enhance workplace safety. However, they will not prevent all workplace assaults from erupting. When violence occurs, most individuals and organizations know how to implement the necessary medical and legal tasks to restore some semblance of normality to the staff victim(s) and the worksite. Unfortunately, many organizations either do not address or do not address adequately the not so obvious issue of the employee victim’s psychological distress, anxiety, fear, and even terror.
The purpose of this essay is to review both the issue of the employee victim’s psychological trauma and to present a detailed discussion of a psychological counseling program for victims of violence to address that psychological trauma. Known as the
Assaulted Staff Action Program (ASAP), ASAP is the most widely researched crisis intervention program in the published literature for assisting with the psychological aftermath of trauma and has been efficaciously assisting employee victims of assault for twenty-two continuous years of service
(2).